The social network X recently experienced a brief service interruption that affected many users worldwide. For a few minutes, it was impossible to refresh the news feeds on the mobile app as well as to access the platform on a computer. This outage was observed in the evening on Thursday, March 27, and generated thousands of reports on outage tracking networks.
The details of the outage
On the evening of Thursday, March 27, between 8:00 PM and 8:10 PM, the social network X encountered technical difficulties, preventing users from accessing their usual content. On the mobile app, a spinning wheel appeared, indicating an inability to refresh the news feed. Users were then confronted with a message stating that posts are not loading at the moment.
Global impact and user feedback
This interruption was not limited to France; it also affected other countries, such as the United States, Brazil, and Spain. The Downdetector site, which tracks incident reports, recorded nearly 2,500 reports at its peak, reflecting the scale of the outage. Users expressed themselves on various social networks, sharing their frustration and concerns about the reliability of the platform.
Reactions from X’s teams
In the minutes following this interruption, X’s teams were alerted and began working to restore services. Thanks to their responsiveness, the platform quickly became operational again, and content started to reappear to the huge relief of users.
Lessons to be learned from this situation
Although this outage was brief, it highlights the importance of a reliable service for social networks that play a central role in modern communication. Users expect constant availability, and any interruption can undermine trust in the platform. Moreover, similar situations have been observed in the past, which underscores the need for X to improve its infrastructure and crisis management systems.
For more information
For more insights on the impact of outages on social networks, see the article on service interruptions at SAFIG. Other studies on the effects of artificial intelligence in the social media sector can also be read on SAFIG. Finally, an analysis of the possible repercussions of social networks in the classroom is also available through this study on SAFIG.
